Privacy Policy
Welcome to the Privacy Policy of ELHIJA ("the Site" or "we"). This document outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Site.
Collecting Personal Information
When you visit our Site, we gather information about your device, interactions, and details necessary for order processing. Additional information may be collected if you contact us for customer support.
-
Device Information: This includes your web browser version, IP address, time zone, cookie details, viewed sites or products, search terms, and your interactions with the Site. We collect this information to load the Site accurately and analyze usage for optimization.
Source of collection: Automatically gathered through cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor.
-
Order Information: We collect your name, billing and shipping addresses, payment details (credit card numbers, Paypal), email address, and phone number. This information is essential to fulfill our contract with you, process payments, arrange shipping, provide order confirmations, communicate with you, and tailor information or advertising based on your preferences.
Source of collection: Directly collected from you.
Disclosure for a business purpose: Shared with our processor.
-
Customer Support Information: Collected to provide customer support services.
Source of collection: Directly collected from you.
Minors
Our Site is not intended for individuals under 18 years of age. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us for deletion.
Sharing Personal Information
We share your Personal Information with service providers to fulfill contracts and provide services. This may include sharing information to comply with laws, respond to legal requests, or protect our rights.
Behavioural Advertising
We use Personal Information to provide targeted advertisements or marketing communications. For instance, we utilize Google Analytics to understand customer usage and may share information with advertising partners. You can opt out of targeted advertising through various platforms.
Using Personal Information
Your Personal Information is used to provide services such as product offerings, payment processing, order fulfillment, and keeping you informed about new products, services, and offers.
Lawful Basis
For residents of the European Economic Area (EEA), processing is based on consent, contract performance, legal obligations, protection of vital interests, tasks in the public interest, and legitimate interests that do not override fundamental rights and freedoms.
Retention
Upon placing an order, we retain your Personal Information unless you request its erasure. Your right of erasure is explained in the 'Your Rights' section below.
Automatic Decision-Making
Residents of the DDA can object to processing based solely on automated decision-making. We engage in limited automated decision-making to prevent fraud, which does not have a legal or significant effect on individuals.
Selling Personal Information
Our Site sells Personal Information as defined by the California Consumer Privacy Act of 2018 ("CCPA").
Your Rights
Residents of the EEA and California have rights to access, port, correct, update, or erase Personal Information. Contact us to exercise these rights. If you wish to designate an authorized agent for requests, please contact us.
Cookies
Cookies enhance the functionality of our Services and help analyze usage accurately. You can opt out through the Digital Advertising Alliance or Network Advertising Initiative.
Changes
This Privacy Policy may be updated to reflect changes. Check periodically for updates.
Contact Information
For inquiries, complaints, or privacy concerns, contact us at ananhaf26@gmail.com or by mail at Thon Trung Lap Vu Hoi, Vu Thu, Thai Binh. If dissatisfied with our response, you can lodge a complaint with the relevant data protection authority.
Contact your local data protection authority or our supervisory authority here.